Terms of Service

Lets Crooz (SMC-Private) Limited · Incorporated in Pakistan (CUIN 0346167)

Last updated 18 July 2026 · Version 2026-07-18

These Terms of Service ("Terms") are an agreement between Lets Crooz (SMC-Private) Limited ("Lets Crooz", "we", "us", or "our") and the business or person that creates an account or uses our platform ("you", "your", or the "Customer"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm that you are authorised to bind that business. Please also read our Privacy Policy, which forms part of these Terms.

1. The Service

Lets Crooz is a business-automation platform. Businesses across retail, food, services, and healthcare sign up for a private workspace that helps run their records, bookings, stock, and billing, and that sends and receives messages with their customers over WhatsApp and email, including optional automated and AI-assisted messaging. We may add, change, or remove features over time.

2. Eligibility and accounts

You must be able to form a binding contract and must use the Service only for lawful business purposes. You are responsible for the information you provide at sign-up, for keeping your login credentials secure, and for all activity that happens under your account. Tell us promptly at hello@letscrooz.com if you believe your account has been accessed without your permission. You are responsible for your staff and anyone you allow to use your workspace.

3. Fees, billing, and usage

• Plans and fees. Access to the Service is provided on the plan and at the prices shown to you when you sign up or as later agreed. Fees are stated in Pakistani Rupees (PKR) unless we state otherwise.
• Usage-based charges. Some features are metered — in particular WhatsApp messages and, where enabled, AI features. Each plan includes an allowance, and usage above the allowance is billed as overage at the rates shown in your workspace. Message and AI pricing reflect our costs plus a margin, and we may adjust rates and the foreign-exchange rate used to convert third-party costs; changes apply going forward.
• Payment. You authorise us to charge the fees due for your plan and your usage. Fees are non-refundable except where required by law or expressly stated by us.
• Taxes. Fees are exclusive of taxes, which you are responsible for where they apply.
• Late or failed payment. If payment is overdue, we may suspend or limit the Service after reasonable notice.
• Changes to pricing. We may change plans and pricing. For existing paid subscriptions, we will give reasonable notice before a change takes effect.

4. Your responsibilities and acceptable use

You are the controller of the customer and records data you enter or send through the Service, and you are responsible for it. You agree that:

• you have a lawful basis, and any customer or patient consent or opt-in that is required, for the data you store and for every reminder, follow-up, marketing, or feedback message you send;
• you will comply with the WhatsApp Business Messaging Policy, the Meta Platform Terms, and all messaging, consumer-protection, healthcare, and data-protection laws that apply to you and your customers;
• you will not use the Service to send unlawful, deceptive, misleading, or unsolicited (spam) messages, or to harass or defraud anyone;
• you will not misuse the Service, attempt to break its security, interfere with other customers, reverse-engineer it, or resell it without our permission; and
• the content you enter and send is accurate, lawfully obtained, and does not infringe anyone's rights.

We may suspend or limit sending, or take other reasonable action, if we believe the Service is being used in breach of this section or of the WhatsApp or Meta policies, in order to protect your customers, other users, and the Service.

5. Customer data and privacy

As between you and us, you own the customer and records data in your workspace. You grant us the rights needed to host, process, and transmit that data to provide the Service. We handle it as a processor on your instructions, as described in our Privacy Policy. We keep each workspace separate, and you can export your data before your account closes. You are responsible for keeping your own copies of anything you need to retain.

6. WhatsApp and third-party services

The Service relies on third-party platforms, including Meta's WhatsApp Business Platform, email providers, payment processors, and AI providers. Your use of these through the Service is also subject to their terms, and their availability and behaviour are outside our control. If you enable your own WhatsApp number (the own-number feature), you are responsible for that number, its WhatsApp display name and profile, and your compliance with WhatsApp's requirements; we act as your technology provider to connect it.

7. AI features

Where you enable optional AI features, you understand that AI-generated replies and suggestions are produced automatically and may be incomplete or incorrect. The AI is designed to hand anything sensitive or uncertain to you rather than answer on its own, but you remain responsible for reviewing AI output and for all messages sent to your customers. AI features are provided on an "as is" basis, are metered and capped like messaging, and can be disabled at any time. You must not rely on AI features for professional, medical, legal, or other advice, and you must not use them in a way that misleads your customers.

8. Intellectual property

We and our licensors own the Service, including its software, design, and content, and all related intellectual-property rights. These Terms do not transfer any of those rights to you beyond the limited right to use the Service while your account is active. You own your data. If you send us feedback or suggestions, we may use them without obligation to you.

9. Availability, support, and changes

We work to keep the Service available and secure, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we may modify, suspend, or discontinue features. We provide support through the channels we make available, primarily hello@letscrooz.com.

10. Suspension and termination

• By you. You may stop using the Service and close your account at any time.
• By us. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to your customers, other users, third parties, or us, or where required by law or by a third-party platform.
• Effect. On termination, your right to use the Service ends. We will make your data available for export for a reasonable period, after which we may delete or anonymise it as described in the Privacy Policy, except where we must retain limited data to meet legal, accounting, or security needs.

11. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every requirement, that messages will always be delivered (delivery depends on third-party platforms and the recipient), or that results from automations or AI will be accurate.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Service or these Terms.
• Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total fees you paid to us for the Service in the three (3) months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless Lets Crooz and its officers, employees, and agents from and against any claims, damages, losses, and costs (including reasonable legal fees) arising out of or relating to: the data and content you store or send through the Service; the messages you send to your customers and your compliance (or non-compliance) with messaging, consumer-protection, healthcare, and data-protection laws and with the WhatsApp and Meta policies; your use of the Service in breach of these Terms; and your use of AI features and reliance on their output.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms with a new date and take reasonable steps to notify you before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan. The courts of Pakistan will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, without prejudice to any mandatory rights you may have under the law of the country in which you are located.

16. General

These Terms, together with the Privacy Policy and any plan details shown to you, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our not enforcing a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to you may be sent through the Service or to the email on your account; notices to us should be sent to hello@letscrooz.com.

17. Contact

Questions about these Terms can be sent to hello@letscrooz.com.